### Overview

Zonka Feedback is a comprehensive **customer experience and feedback management platform** designed to help businesses collect, analyze, and act on customer feedback efficiently. It was launched to address the growing need for real-time, multi-channel feedback collection and actionable insights. The platform is headquartered in the United States and has been steadily gaining traction among businesses worldwide.

Yes, Zonka Feedback offers a **mobile application** available on both iOS and Android, enabling users to capture feedback directly via mobile devices, even offline—ideal for on-the-go environments like retail outlets, events, or field service locations.

Currently, Zonka Feedback enjoys an estimated **monthly visitor range of 50,000 to 70,000**. Its primary user base comes from key markets including the **United States, India, United Kingdom, Canada, and Australia**, reflecting its global reach and adaptability across diverse industries.

### Key Features of Zonka Feedback

– **Multi-Channel Feedback Collection:** Supports surveys and feedback through email, SMS, website widgets, kiosks with tablets or mobiles, and even QR codes for easy access.
– **Real-Time Analytics and Reporting:** Offers instant dashboards and in-depth reports that help businesses monitor customer satisfaction trends and identify key pain points promptly.
– **Offline Feedback Capability:** The mobile app allows feedback to be captured even without an internet connection, syncing data once online.
– **Customizable Survey Templates:** Provides a variety of templates and the ability to tailor surveys to specific customer segments or industries.
– **Automated Alerts and Workflows:** Enables setting up automated notifications to relevant teams when negative feedback is detected, facilitating immediate response.
– **Integration-Friendly:** Easily integrates with popular CRM and helpdesk platforms such as Salesforce, Zoho, HubSpot, and others to streamline customer data management.
– **Advanced Security and Compliance:** Ensures data protection aligned with GDPR and other relevant privacy regulations.

### Benefits of Using Zonka Feedback

Utilizing Zonka Feedback empowers businesses to **enhance customer satisfaction and loyalty** by providing a clear voice to customers across multiple touchpoints. The platform’s real-time insights aid in swift decision-making that can improve service quality and operational efficiencies. Its flexibility and ease of use reduce the technical barrier, enabling teams at various sizes to implement and scale feedback initiatives without heavy IT involvement. Additionally, the mobile app equips frontline staff with the tools to engage customers instantly, fostering a proactive customer experience culture.

### Applications of Zonka Feedback

Zonka Feedback is widely applicable across industries such as **retail, hospitality, healthcare, education, and field services**. Retailers leverage its kiosk and mobile surveys to gather immediate in-store feedback, while healthcare providers use it to monitor patient satisfaction after treatments or visits. Educational institutions deploy it for student and faculty feedback, enhancing overall academic experiences. The platform’s adaptability means it’s equally effective for gathering employee feedback, making it a valuable tool for internal engagement and organizational development as well.