Overview
SurveySparrow is a cloud-based customer experience and online survey platform specializing in creating engaging and conversational surveys. Founded in 2017, the company is headquartered in Bangalore, India. It empowers businesses to collect meaningful feedback through a user-friendly interface and automation capabilities.
The platform offers a mobile application available for both iOS and Android devices, enabling users to create, distribute, and analyze surveys on the go.
SurveySparrow currently attracts an estimated monthly traffic of around 300,000 visitors. Its top five markets primarily include the United States, India, United Kingdom, Canada, and Australia, reflecting its strong global adoption across North America, Asia, and Europe.
Key Features of SurveySparrow
- Conversational Surveys: Interactive, chat-like surveys designed to enhance respondent engagement and response rates.
- Multiple Survey Formats: Supports NPS (Net Promoter Score), customer satisfaction, employee engagement, and offline surveys.
- Automation & Workflows: Enables automated survey distribution and trigger-based workflows for targeted feedback collection.
- Survey Templates & Customization: Offers a vast library of customizable templates alongside branding options to tailor surveys to business needs.
- Advanced Analytics & Reporting: Provides real-time dashboards with detailed insights, sentiment analysis, and data export capabilities.
- Integrations: Seamlessly connects with popular tools like Salesforce, Slack, HubSpot, Zapier, and more to streamline workflows.
- Mobile App Support: Full-featured mobile applications allowing survey management anytime, anywhere.
Benefits of Using SurveySparrow
- Improved Engagement: The conversational UI encourages higher completion rates compared to traditional surveys.
- Customization Flexibility: Businesses can adapt the look, feel, and flow of surveys to reflect brand identity perfectly.
- Comprehensive Feedback Loop: Supports collecting and analyzing customer, employee, and market research data from a single platform.
- Time and Cost Efficiency: Automated workflows reduce manual effort and accelerate insight gathering.
- Scalability: Suitable for startups to enterprises across diverse industries due to flexible pricing and feature sets.
Applications of SurveySparrow
SurveySparrow is widely used across various domains, including:
- Customer Experience Management: Measuring satisfaction, loyalty, and net promoter scores to improve service quality.
- Employee Engagement: Gathering internal feedback to boost productivity and workplace culture.
- Market Research: Conducting product feedback surveys, competitor analysis, and customer segmentation studies.
- Event Feedback: Collecting insights from attendees to enhance future event planning.
- Educational Institutions: Facilitating course evaluations, alumni surveys, and administrative feedback.