LiveChat Affiliate Program 2025

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Affiliate Policy
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What is LiveChat?

Overview

LiveChat is a leading customer service software specializing in live chat and support solutions designed for businesses of all sizes. Founded in 2002, the company is headquartered in WrocΕ‚aw, Poland. Over the past two decades, LiveChat has evolved into a robust platform enabling real-time communication between companies and their website visitors, aiming to improve customer experience and boost sales.

LiveChat offers dedicated mobile applications for both iOS and Android, allowing customer service teams to manage chats on the go and respond promptly to customers anywhere and anytime.

Currently, LiveChat attracts approximately 3 million monthly visits to its official website, reflecting a strong global interest. Its primary markets include the United States, United Kingdom, Canada, Australia, and Germany, where the demand for responsive customer support tools continues to grow.

Key Features of LiveChat

  • Real-Time Live Chat: Instantly engage with website visitors via customizable chat widgets.
  • Chat Routing: Automatically assign chats to appropriate agents based on skills or departments.
  • Multi-Channel Support: Integrate email, social media (Facebook, Twitter), and messaging apps into one dashboard.
  • Automated Greetings & Chatbots: Utilize AI-powered bots to greet visitors, collect information, and offer initial support.
  • Analytics and Reporting: Comprehensive dashboards track chat volumes, response times, customer satisfaction, and agent performance.
  • CRM and Third-Party Integrations: Seamless connection with popular CRM platforms, e-commerce tools, and helpdesk software.
  • Ticketing System: Convert chats into support tickets to manage ongoing customer issues efficiently.
  • Security and Compliance: GDPR-compliant with SSL encryption ensuring data privacy and protection.

Benefits of Using LiveChat

  • Enhanced Customer Engagement: Provides businesses with the ability to answer queries immediately, increasing customer satisfaction.
  • Higher Conversion Rates: Real-time support helps eliminate purchase hesitations, boosting sales and lead generation.
  • Improved Agent Productivity: Efficient tools such as canned responses and chat routing optimize workflows.
  • Availability Across Devices: Mobile apps ensure uninterrupted service even when agents are away from their desks.
  • Scalable Solution: Suitable for small startups up to large enterprises, with flexible pricing and features tailored to different needs.
  • Actionable Insights: Analytics empower businesses to refine customer service strategies and monitor team performance.

Applications of LiveChat

LiveChat is widely used across numerous industries including e-commerce, SaaS companies, financial services, healthcare, and hospitality. It serves as a crucial tool for:

  • Customer Support: Providing instant help and troubleshooting for users in need.
  • Sales Assistance: Guiding visitors through their buying journey to improve conversion rates.
  • Lead Generation: Collecting visitor information and qualifying prospects in real-time.
  • Product Support & Onboarding: Assisting customers with software onboarding and product usage.
  • Multi-Channel Communication: Centralizing customer conversations from chat, email, and social media.

In summary, LiveChat is a mature, versatile platform trusted globally for enhancing online customer interactions and optimizing business communications through its comprehensive live chat capabilities and integrations.

LiveChat Pricing Policy

Is There a Free Plan?

LiveChat does not offer a permanently free plan. However, they provide a rich set of features accessible through their subscription tiers after the trial period. While there is no ongoing free tier, the platform ensures users have a chance to evaluate its full capabilities before committing to a paid plan.

Is There a Free Trial?

Yes, LiveChat provides a 14-day free trial without the need for a credit card. This trial gives prospective users full access to all the features available in the paid plans, allowing them to test the service thoroughly and gauge its suitability for their business requirements before purchasing a subscription.

How Much Do the Pricing Plans Start At?

LiveChat’s pricing is structured on a subscription basis with several tiers, billed monthly or annually, without any lifetime or usage-based pay-as-you-go model. The plans are designed to cater to varying business sizes and needs.

Starter Plan

  • Price: Starting at $16 per agent per month (billed annually), or $19 when billed monthly.
  • Features: Basic live chat and ticketing features, chat greetings,60+ integrations, reports, and access to the mobile apps.

Team Plan

  • Price: Starting at $33 per agent per month (billed annually), or $39 billed monthly.
  • Features: All Starter features plus chat tags, message sneak-peek, customization options, ticketing with automation, and other productivity tools.

Business Plan

  • Price: Starting at $50 per agent per month (billed annually), or $59 billed monthly.
  • Features: All Team features plus advanced analytics, satisfaction surveys, multiple chat buttons, and priority support.

Enterprise Plan

  • Price: Custom pricing based on business needs and number of agents.
  • Features: Tailored solutions including custom reporting, onboarding assistance, account management, and service-level agreements (SLAs).

Billing Model: LiveChat operates on a subscription basis where users pay per agent per month. Discounts are available for annual commitments. There are no one-time payments or lifetime licenses, and pricing does not depend on usage volume but rather on the number of active agents and selected plan tier.

LiveChat Affiliate Program

LiveChat Affiliate Program Overview

LiveChat is a leading provider of live chat software designed to help businesses engage with their website visitors and deliver exceptional customer support. The LiveChat Affiliate Program allows marketers and content creators to earn commissions by promoting this widely-used customer service tool. By partnering with LiveChat, affiliates can leverage a trusted, reputable product with a strong brand presence in the customer support industry.

LiveChat’s official website and affiliate platform provide transparent information and comprehensive support for their affiliates. This program is ideal for bloggers, marketers, and agencies who focus on software solutions, customer service tools, CRM, and digital business growth.

Commission Structure

  • Commission Rate: Affiliates earn 30% recurring commission on every sale made via their referral link.
  • Recurring Revenue: Commissions are earned for as long as the referred customer stays active and pays for LiveChat services, making it a valuable long-term income source.
  • Sub-Affiliate Program: LiveChat does not currently offer a sub-affiliate or multi-tier commission structure; affiliates earn only on their direct referrals.
  • Cookie Duration: The affiliate tracking cookie lasts for 120 days, giving affiliates a generous window to capture commissions after a potential customer clicks their referral link.
  • Affiliate Network Management: The LiveChat Affiliate Program is managed internally via their own proprietary affiliate dashboard and is not run through external networks such as ShareASale or CJ Affiliate.

LiveChat Promotion Policy

βœ… Permitted Promotional Channels

  • Content marketing via blogs, websites, and review platforms.
  • Email marketing campaigns to opt-in subscribers.
  • Social media promotions, including Facebook, Twitter, LinkedIn, and Instagram.
  • PPC advertising, including Google Ads and Bing Ads, provided trademarks are respected.
  • YouTube videos and other video marketing channels.

❌ Prohibited Promotional Channels

  • Spam or unsolicited bulk email messaging.
  • Advertising on adult or illegal content websites.
  • Trademark bidding violations (bidding on “LiveChat” keywords without permission).
  • Use of the LiveChat brand or trademarks in domains or URLs.
  • Incentivized traffic or deceptive advertising practices.

Commission Payment

  • Approval Time: Commissions are approved after a 60-day validation period to account for refunds and cancellations.
  • Minimum Payout Threshold: Affiliates must accumulate a minimum of $50 in commissions before payments are issued.
  • Payment Frequency: Payments are made monthly, typically on the 15th of each month.
  • Payment Methods: Commissions are primarily paid via PayPal. Other payment methods may be available upon request and depending on the affiliate’s location.

Final Thoughts

The LiveChat Affiliate Program offers a lucrative opportunity for affiliates to earn recurring commissions by promoting a trusted and essential customer service product. With a high 30% recurring commission rate, a long 120-day cookie window, and clear promotion guidelines, it is well-suited for marketers experienced in software and SaaS affiliate marketing. The internal management of the program ensures reliable tracking and direct support from the LiveChat team. Affiliates who adhere to the program’s promotional policies can build a steady income stream by connecting businesses with this impactful live chat solution.

How to Join LiveChat Affiliate Program

1. Visit the Affiliate Program Page on the LiveChat website to begin the application process.
2. Complete the application form by providing your personal and website details.
3. Submit the application and wait for approval from the LiveChat Affiliate team.
4. Once approved, log into your affiliate dashboard to access unique referral links and marketing materials.
5. Promote LiveChat products using your affiliate links via your website, blog, social media, or other channels.
6. Track your referrals, clicks, and commissions through the affiliate dashboard in real time.
7. Receive affiliate commissions based on the referrals and sales generated.

For any questions or support during the process, contact the LiveChat Affiliate team via the email affiliate@livechat.com or use the contact form available on their affiliate site.
Email Contact
ceo@livechat.com
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LiveChat Affiliate Program Summary Table
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Top Market
Mobile App

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Trial
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Commission Structure
Commission Type
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20% Recurring + 2 Tier
Cookies
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Commission Approved

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