Overview
Atera is a cloud-based IT management platform designed primarily for Managed Service Providers (MSPs) and IT professionals. It was founded in 2016 and is headquartered in Tel Aviv, Israel. The platform integrates remote monitoring, management (RMM), professional services automation (PSA), and remote access into a single solution that streamlines IT service delivery.
Atera offers a mobile application available for both iOS and Android devices, enabling IT technicians and managers to monitor and manage clientsβ IT environments on the go.
As of the latest data, Atera attracts approximately 1 million visits per month. Its top five markets by traffic come from the United States, United Kingdom, Canada, Australia, and Germany, reflecting a strong presence primarily in English-speaking and European countries.
Key Features of Atera
- Remote Monitoring & Management (RMM): Provides real-time monitoring of all endpointsβincluding servers, workstations, and network devicesβto proactively identify and resolve issues.
- Professional Services Automation (PSA): Streamlines ticketing, billing, and customer relationship management from a unified dashboard.
- Remote Access & Support: Securely connect to client devices for troubleshooting and maintenance without interrupting end users.
- Patch Management: Automates patch deployment across diverse systems to ensure security and compliance.
- Network Discovery and Asset Management: Automatically detects new devices and maintains an inventory of all IT assets.
- Customizable Alerts and Reporting: Allows IT teams to set thresholds and generate detailed performance and service reports.
- Integrations: Supports integration with popular tools such as QuickBooks, Slack, and others to extend functionality.
Benefits of Using Atera
- All-in-One Platform: Combines multiple IT management tools, reducing the need for disparate software and simplifying workflows.
- Cost-Effective Pricing: Uses a per-technician pricing model without per-endpoint charges, making it scalable and budget-friendly for MSPs of all sizes.
- Cloud-Based Accessibility: Enables IT teams to access the platform from anywhere, supporting remote work and distributed teams.
- Improved Efficiency: Automation features minimize manual tasks, accelerate issue resolution, and enhance service delivery to clients.
- User-Friendly Interface: Intuitive dashboard and mobile app provide easy navigation and quick access to critical information.
Applications of Atera
Atera is utilized primarily by Managed Service Providers and IT departments to manage the full IT lifecycle of their clientsβ environments. Its applications include:
- Proactive IT monitoring and maintenance to reduce downtime
- Automated ticketing and client communication management
- Remote troubleshooting and support across diverse device types
- Asset discovery and lifecycle management for IT inventories
- Streamlined billing and service management for MSPs
Overall, Atera provides a robust, integrated solution that empowers IT professionals to manage complex environments efficiently and deliver superior client service.