### Overview

Activechat is an advanced conversational AI platform specializing in **chatbots and live chat automation** designed to enhance customer engagement and streamline communication. Launched in **2017**, the company is headquartered in **Bangkok, Thailand**, positioning itself as a leading player in the AI-powered customer service space.

Activechat offers both web and **mobile applications**, enabling businesses to manage conversations on the go through iOS and Android devices.

The platform currently handles approximately **500,000+ monthly visits**, with the primary user markets spread across the **United States, United Kingdom, Canada, Australia, and Germany**. This broad international presence highlights Activechat's appeal to diverse industries looking for scalable chatbot solutions.

### Key Features of Activechat

#### AI-Powered Chatbot Builder
Activechat provides a **no-code chatbot creation interface**, allowing users to design intelligent conversational flows that can understand natural language and respond contextually.

#### Omnichannel Support
The platform supports multiple channels, including **Facebook Messenger, WhatsApp, Instagram, live website chat, and SMS**, enabling a seamless customer experience across preferred communication platforms.

#### Intent Recognition and NLP
Powered by advanced **Natural Language Processing (NLP)**, Activechat interprets user intents accurately, which improves the relevance and specificity of automated responses.

#### Integration Capabilities
Activechat integrates smoothly with popular tools such as **CRM systems, eCommerce platforms (Shopify, WooCommerce), payment gateways, and Google Sheets**, facilitating automated workflows and data synchronization.

#### Live Chat Takeover
When necessary, the system can transfer conversations to human agents through built-in **live chat features**, ensuring a balance between automation and personalized service.

#### Analytics and Reporting
The platform offers comprehensive analytics dashboards that track bot performance, user engagement, and sales conversions to continually optimize chatbot strategies.

### Benefits of Using Activechat

• Improved Customer Engagement: Activechat’s intelligent chatbots provide instant responses around the clock, reducing wait times and enhancing user satisfaction.
• Cost Efficiency: Automating repetitive inquiries and lead qualification cuts down the need for large customer support teams.
• Scalable Communication: Its ability to manage thousands of simultaneous conversations makes it ideal for businesses of all sizes.
• Increased Sales and Lead Generation: Conversational AI actively nurtures leads and guides customers through the buying process.
• User-Friendly Interface: The drag-and-drop chatbot builder and templates mean no coding skills are required.

### Applications of Activechat

Activechat is widely used in industries such as eCommerce, real estate, education, and customer support centers. E-commerce businesses leverage it to handle product inquiries and abandoned cart recovery, while educational institutions use it for student engagement and administrative support. Real estate agencies benefit from its lead capturing and qualification features to streamline client communication. Additionally, customer support teams use Activechat to automate FAQs and provide seamless live chat handoffs when needed.

Overall, Activechat stands out as a versatile and powerful conversational AI platform suitable for businesses aiming to automate and optimize their customer interactions across multiple digital channels.