### Overview

JivoChat is a cloud-based **live chat and customer communication platform** designed primarily for businesses seeking to enhance their online customer support and sales engagement. Founded in 2013, JivoChat’s headquarters is located in Saint Petersburg, Russia. Over the years, it has grown into a globally utilized tool that integrates multiple communication channels into one interface, helping companies connect with their website visitors in real-time.

Yes, JivoChat offers a **mobile application** available for both Android and iOS, enabling customer support teams to interact with customers anytime and anywhere without being tethered to a desktop.

Currently, JivoChat attracts an estimated **several million monthly users**, reflecting its widespread adoption, especially among small to medium-sized businesses. The platform's primary markets include the United States, Russia, Brazil, India, and Italy, representing a diverse international reach.

### Key Features of JivoChat

– **Multichannel Communication**: Connects live chat, phone calls, emails, Facebook Messenger, WhatsApp, and Telegram into a unified inbox.
– **Real-time Visitor Monitoring**: Provides detailed visitor information and behavior tracking to engage users proactively.
– **Chatbots and Automation**: Supports AI-powered chatbots to handle common customer inquiries and qualify leads efficiently.
– **Customizable Chat Widget**: Fully adjustable appearance and behavior to match branding and enhance user experience.
– **Integration Capabilities**: Compatible with popular CRM systems, email marketing tools, and e-commerce platforms like Shopify and WordPress.
– **Collaborative Team Inbox**: Allows multiple agents to manage conversations, internal notes, and seamless handoffs.
– **Analytics and Reporting**: In-depth metrics on agent performance, response times, and customer satisfaction.
– **Offline Messaging and Callback Requests**: Captures customers’ questions even when agents are offline, offering callback options.

### Benefits of Using JivoChat

– **Enhanced Customer Engagement**: Real-time interaction improves the chances of converting visitors into paying customers.
– **Centralized Communication**: Consolidates multiple channels into one dashboard, simplifying teamwork and reducing missed messages.
– **Increased Efficiency**: Automation features and chatbots reduce response times and allow support teams to focus on complex issues.
– **Mobile Accessibility**: Agents can provide support on-the-go, ensuring timely responses and increasing customer satisfaction.
– **Scalable Solution**: Suitable for businesses of varying sizes—from startups to established enterprises—with flexible plans.
– **Boosts Sales and Retention**: Proactive chat invitations and personalized support help increase conversion rates and customer loyalty.

### Applications of JivoChat

JivoChat is widely used across industries such as e-commerce, IT services, finance, healthcare, and education. Businesses implement it to:

– Provide **instant customer support** on websites and mobile apps.
– Manage **multi-channel communications** without switching platforms.
– Automate **lead qualification** and **appointment scheduling**.
– Deliver **personalized shopping assistance**, answering product questions live.
– Facilitate **remote team collaboration** for distributed customer service teams.
– Collect feedback through **surveys and chat-based forms** to improve service quality.

Overall, JivoChat positions itself as a versatile and user-friendly platform that enhances digital customer experience by bridging communication gaps and streamlining support workflows.